Privacy Policy
Last Updated: November 18, 2025
At ALMARI ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, profile picture
- Address Information: Delivery and pickup addresses, location data
- Payment Information: Payment method details (processed securely through Razorpay)
- Identity Verification: Government-issued ID documents (for delivery partners)
1.2 Automatically Collected Information
When you use our Service, we automatically collect certain information:
- Device Information: Device type, operating system, unique device identifiers
- Location Data: GPS coordinates, IP address, city/region information
- Usage Data: App usage patterns, features accessed, time spent on the app
- Camera and Photos: Images you capture or upload for items, profile pictures, and order documentation
1.3 Third-Party Information
We may receive information from third-party services:
- Google Sign-In: Basic profile information when you sign in with Google
- Payment Processors: Transaction details and payment status
- Location Services: Geographic data for serviceability checks
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process orders, facilitate rentals, manage deliveries, and provide customer support
- Account Management: To create and manage your account, verify your identity, and process transactions
- Communication: To send order updates, delivery notifications, promotional messages, and respond to your inquiries
- Location Services: To show nearby items, calculate delivery fees, and enable location-based features
- Payment Processing: To process payments, refunds, and manage financial transactions
- Safety and Security: To prevent fraud, ensure platform safety, and comply with legal obligations
- Improvement: To analyze usage patterns, improve our services, and develop new features
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (payment processors, delivery partners, cloud storage, analytics)
- Business Partners: With delivery partners (Porter) and other service providers necessary for order fulfillment
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through certified payment gateways (Razorpay)
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure cloud storage on AWS
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal information
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Location Services: Disable location services through your device settings
- Camera Access: Control camera permissions through your device settings
To exercise these rights, contact us at the information provided below.
6. Camera and Photo Permissions
Our app requests camera and photo library access to:
- Upload item images for rental listings
- Capture profile pictures
- Take photos for order documentation and delivery verification
- Share images in chat conversations
You can revoke camera and photo permissions at any time through your device settings. However, this may limit certain app functionalities.
Images you upload are stored securely on our servers and are only accessible to authorized users and service providers.
7. Location Data
We collect location data to:
- Show nearby rental items
- Calculate delivery fees and serviceability
- Enable location-based search and recommendations
- Facilitate delivery and pickup services
Location data is collected only when you grant permission and can be disabled through your device settings.
8. Payment Information
Payment information is processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your full credit card details on our servers. Payment data is encrypted and handled in accordance with industry standards.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification through the app or email
Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
13. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
14. Contact Us
15. Consent
By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
© 2025 ALMARI by AAUMAI Technologies Private Limited. All rights reserved.