Privacy Policy

Last Updated: December 14, 2025

At DABBEWAALA ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, profile picture
• Address Information: Delivery addresses, location data for order fulfillment
• Payment Information: Payment method details (processed securely through Razorpay)
• Identity Verification: Government-issued ID documents (for delivery partners and kitchen vendors)
• Order Information: Order history, food preferences, dietary restrictions, favorite kitchens

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers
• Location Data: GPS coordinates, IP address, city/region information for delivery serviceability and kitchen recommendations
• Usage Data: App usage patterns, features accessed, time spent on the app, order frequency
• Camera and Photos: Images you capture or upload for profile pictures, food reviews, and order documentation

1.3 Third-Party Information

We may receive information from third-party services:

• Google Sign-In: Basic profile information when you sign in with Google
• Apple Sign-In: Basic profile information when you sign in with Apple
• Payment Processors: Transaction details and payment status from Razorpay
• Location Services: Geographic data for serviceability checks and kitchen recommendations

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process orders, facilitate food delivery, manage kitchen operations, and provide customer support
• Account Management: To create and manage your account, verify your identity, and process transactions
• Communication: To send order updates, delivery notifications, promotional messages, and respond to your inquiries
• Location Services: To show nearby kitchens, calculate delivery fees, enable location-based recommendations, and ensure serviceability
• Payment Processing: To process payments, refunds, and manage financial transactions
• Safety and Security: To prevent fraud, ensure platform safety, and comply with legal obligations
• Improvement: To analyze usage patterns, improve our services, personalize your experience, and develop new features
• Order Matching: To match you with appropriate delivery partners and kitchen vendors based on location and availability

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (payment processors, delivery partners, cloud storage, analytics)
• Business Partners: With delivery partners and kitchen vendors necessary for order fulfillment and food preparation
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure payment processing through certified payment gateways (Razorpay)
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud storage on AWS

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Location Services: Disable location services through your device settings
• Camera Access: Control camera permissions through your device settings

To exercise these rights, contact us at the information provided below.

6. Camera and Photo Permissions

Our app requests camera and photo library access to:

• Upload profile pictures
• Share images in chat conversations with kitchens and delivery partners
• Capture photos for food reviews and ratings
• Take photos for order documentation and delivery verification

You can revoke camera and photo permissions at any time through your device settings. However, this may limit certain app functionalities.

Images you upload are stored securely on our servers and are only accessible to authorized users and service providers.

7. Location Data

We collect location data to:

• Show nearby kitchens and available food options
• Calculate delivery fees and serviceability
• Enable location-based search and recommendations
• Facilitate accurate delivery to your address
• Match you with nearby delivery partners

Location data is collected only when you grant permission and can be disabled through your device settings.

8. Payment Information

Payment information is processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your full credit card details on our servers. Payment data is encrypted and handled in accordance with industry standards.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you a notification through the app or email

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@aumai.co.in
Website: https://dabbewaala.app
Address: AAUMAI Technologies Private Limited

15. Consent

By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.